Shipping and Returns
HL SKINCARE
SHIPPING & RETURNS
Shipping
For all orders above $200, clients enjoy FREE shipping within Australia and New Zealand.
A signature is required upon delivery for all HL Skincare orders. If you, or someone receiving the order on your behalf, will not be available to sign at your nominated address between 9am – 5pm on a local business day, please provide an alternate address that we can deliver to (i.e. work address or PO Box).
If no one is available to sign for the delivery, a calling card will be left by the post/courier service, and you will need to collect your order from the nearest post office. Should the order be returned to us, you may be charged for re-delivery.
Order requests for delivery outside of Australia and New Zealand may be liable for any local customs duty, import taxes or costs due on your purchase. These are decided on a case-by-case basis by your government at the point of entry to your country. In accordance with Australian export regulations, we are required to declare the exact value and description of all items included in the order.
If you need any assistance with your order, or would like to check the delivery status, please contact rachel.hlskincare@outlook.com
COVID-19 Delivery Update
We are working closely with our delivery partners to ensure HL Skincare Client orders arrive in the safest way possible. This includes drivers conducting contactless deliveries and are adhering to hygiene precautions as advised by local government and health authorities. You can find out more from our shipping partner directly at Australia Post.
Our teams remain fully operational – following social distancing where possible and best practice hygiene to ensure all Client orders are fulfilled and delivered to your homes. We are pleased to advise that we continue to be able to offer same day dispatch for all business day orders placed before 12noon.
If you need any assistance with your order, or would like to check the delivery status, please contact rachel.hlskincare@outlook.com
Returns
We hope that you are delighted with your order. However, if you are not entirely satisfied with your products purchased from HL Skincare may return any item in its original, unused condition, with proof of purchase for a full refund or exchange within 14 business days from delivery, except in the case of damaged and faulty items.
Please note, that we cannot accept returned goods that we reasonably believe have been used.
Refunds and Exchanges can take up to 14 business days to be processed after we receive your return. Refunds (excluding the initial delivery charge) will be made against the original payment method used.
Return Process
Clients can request a return by contacting rachel.hlskincare@outlook.com to be sent an order return request form via email, proof of purchase will be required. Online Clients can find a copy of their original invoice via their online account.
Proof of Purchase
We will accept a tax invoice from your online order, a printed receipt, an EFTPOS receipt, or a bank statement as proof of purchase.
Contact Us
If you need any assistance with the return of your order, please contact rachel.hlskincare@outlook.com
