Privacy Policy

HL SKINCARE

PRIVACY POLICY

HL-Skincare ABN 74540971925 respect your privacy and we are committed to handling your personal information in accordance with our obligations with the Australian Privacy Principles under the Privacy Act 1988 (Cth) (‘Privacy Act’) and other applicable laws. 

This Privacy Policy applies to the HL-Products sold both wholesale and retail, our website that we provide to you and explains how we handle your personal information.  

  1. THE PERSONAL INFORMATION THAT WE COLLECT 

General information  

The types of personal information that we collect and hold about you could include: 

  • Your ID and contact information, such as your name, postal or email address, telephone numbers and date of birth 
  • Your social media handles
  • Billing information, such as your credit card number and bank account details
  • Information about your communications and interactions with us, including about the products you have purchased from us, orders you have placed on the HL website 
  • Information relevant to your skin care, including skin type, skin sensitivity, the colour of your skin, eyes and hair, lifestyle information (e.g. smoking and use of solariums) and family history 
  • Other information that we consider is reasonably necessary to perform our business functions or activities. 

 Sensitive information  

Sometimes we also collect sensitive information about you in order to provide certain products and services. This information includes information about your ethnic heritage and health information such as information about your health conditions and medications. Unless we are otherwise authorised by law, we only collect sensitive information with your consent.  

  1. HOW WE COLLECT YOUR PERSONAL INFORMATION 

We collect personal information about you via a variety of ways, this includes when you fill out a form with us, when you visit or submit information through our website, when you purchase a product or service from us and from publicly available sources (such as social media channels). 

If you provide incomplete or inaccurate information or do not want to provide your personal information to us, we may not be able to provide you with the product that suits your skin concern. 

  1. WHY WE HANDLE YOUR PERSONAL INFORMATION

We collect, store, use and disclose personal information for purposes including to provide, review and improve our products, understand your preferences and needs, communicate with you, customise your products (including on our website and social media channels), maintain and update our records and facilitate our business operations (including any sale or potential sale of our business).

The types of third parties with which we share personal information include our agents, related companies, business partners, suppliers and third party service providers such as providers of website services, delivery, payment, data management, legal, accounting and insurance services. 

Some of the third parties we disclose personal information to may be located in other countries. 

  1. QUALITY OF YOUR PERSONAL INFORMATION 

We are committed to ensuring that your personal information is accurate, complete and up-to-date. If you believe that the information we have about you is not accurate, complete or up-to-date, please contact us at the details below and we will use all reasonable efforts to correct the information. 

  1. HOW WE KEEP YOUR INFORMATION SECURE 

We take the protection of the information that you provide to us seriously and have implemented a range of measures designed to protect your personal information from loss, misuse and interference and from unauthorised access, modification or disclosure. Depending on the circumstances, those measures include electronic access controls and network firewalls.  

We hold personal information electronically at our own premises and with the assistance of our service providers.  

  1. RETENTION OF YOUR PERSONAL INFORMATION 

We will retain any personal information for as long as is necessary, in line with the purpose for which it was obtained.  Our data retention period will be determined by a number of factors, including your interactions with us and any legal or Australian tax obligations. 

Your data will be destroyed securely when it is no longer required. 

  1. VISITING OUR WEBSITE 

Cookies 

When you visit the HL-Skincare website, we may collect information such as your IP address, the date and time of your visit, the number of pages that you viewed, navigation patterns, what country you visited from, what system you used to access the website, and, when entering our website from an external website, the address of that website through the use of ‘cookies’. This information on its own does not identify an individual but it does provide HL-Skincare with statistics we can use to analyse and improve our website.  

A ‘cookie’ is a packet of information that allows the server (the computer that houses the website) to identify and interact more effectively with your computer. When you use our website, we send you a temporary cookie that gives you a unique identification number. A different identification number is sent each time you use our website. Cookies do not identify individual users, although they do identify a user’s browser type and your Internet Service Provider (ISP).  

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Please refer to your browser instructions or help screens to learn more about these functions. Our order entry system does require cookies during the order entry process; however, it does not use the information once the order is complete. At the end of your interaction with our website, you can have your computer ensure that the cookie is deleted. This means it no longer exists on your computer and can’t be used for further identification or access to your computer. 

Online service providers  

We also use third parties for the provision of online services such as personalised advertising and website analytics, to collect anonymous internet usage data and for social media engagement. These third parties may use cookies and other tracking technologies, such as web beacons on our website in connection with the online services that they provide. For example, with personalised advertising, we can customise the delivery and content of our ads on third party websites and online services for people who have previously visited our website (this is also known as remarketing) so that we can serve advertisements and content that we think may be of relevance to you. Advertisements or content may also be targeted to users based on location (identified via an IP address), gender, age and interests. No personal information will be collected on these occasions. These third parties may also transfer this information to other parties including where they are required to do so by law, or where such other parties process the information on their behalf. 

We may use Google services such as Google Analytics and Google Ads from time to time to provide the services set out above. For more information about how Google collects and processes data, including information on how to opt-out of certain conduct, please see Google’s privacy policy and their information at www.google.com/policies/privacy/partners/. There are also opt-out facilities which cover multiple online services, such as http://www.youronlinechoices.com.au/opt-out-help/.  

If you visit our website via an external website, or click on a link on the HL-Skincare website to other websites, please be aware that we are not responsible for the privacy practices of these other websites. This Privacy Policy applies only to personal information that we collect from you as set out here. We encourage you to be aware of the privacy practices and privacy policies of these third party websites. 

  1. HOW WE MARKET OUR PRODUCT AND SERVICES TO YOU 

You may be a subscriber to our newsletters and we may send you information on promotions, product updates and general HL-Skincare news. If you decide you no longer wish to receive communication from us, you can opt-out of receiving them by following the instructions included in every newsletter or communication, by unchecking the newsletter subscription box in your HL-Skincare online account, or by contacting customer service at Rachel.hlskincare@outlook.com 

  1. CHANGES TO THIS PRIVACY POLICY

We may make changes to this Privacy Policy from time to time for any reason. We will publish those changes on our website. The Privacy Policy was last updated on 6th October 2021. 

  1. HOW CAN YOU ACCESS AND CORRECT YOUR PERSONAL INFORMATION? 

At your request, we will provide you with access to your personal information that we hold, and the ability to update, correct or delete it, unless there is a legal basis not to, in which case we will let you know. Such requests can be made by contacting us at the details provided below. Please provide as much detail as you can about the particular information you are enquiring about, in order to help us locate it. We may need to verify your identity. 

  1. RESOLVING YOUR PRIVACY REQUESTS AND COMPLAINTS 

If you have a complaint about how we handle your personal information, or any requests, issues or concerns regarding your personal information or any aspect of this Privacy Policy, then please contact us on the details provided above. We may request additional details from you regarding your concerns, and may need to engage or consult with other parties in order to investigate and deal with your issue. We will keep records of your request and any resolution. 

  1. MORE INFORMATION ABOUT PRIVACY 

If you would like further information regarding privacy issues generally, visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au. 

 

Terms and Conditions of Delivery:

HL-Skincare at present use Australia Post or all our deliveries and we are guided by their general terms and conditions. Click on this link to view the General Postal Services Terms and Conditions:  (https://auspost.com.au/terms-conditions/general-terms-conditions).

HL-Skincare charge a flat rate of $15 on all orders under $200. All orders over $200 HL-Skincare provide FREE postage.

 

Return Policy for Australian Website Only:

HL-Skincare offer a full refund on all products purchased from our Australian website only (HL-Skincare.com.au) within 30 days of purchase, with proof of purchase and after the Return Request form is completed and authorized. Returned items will be refunded using the same method that was used to purchase the product. It may take up to 7 working days for your refund to be processed. 

Return Policy for Australian Stockists:

For all HL-Skincare products purchased from individual Salons & Medical Clinic stockists please contact them direct.